Terms & Conditions of Service
Velox Mall par order karte waqt customer aur store ke darmiyan hone wale qawaneen aur delivery usool.
1. Cash on Delivery (COD) Aur Courier Ka Qanoon
Pakistan ke tamam courier companies (TCS, Trax, PostEx, Leopards) ke qanoon ke mutabiq rider cash lene se pehle flyer open karne ki ijazat nahi deta. Customer ko pareshan hone ki bilkul zaroorat nahi hai, kyun ke Velox Mall ki taraf se 7 Din Ki Mukammal Checking Warranty mojood hai. Aap rider ko payment de kar flyer lein, aaram se unboxing karein aur koi masla ho to hamara WhatsApp 24/7 khula hai.
2. Order Verification & Fake Order Policy
Har order place hone ke baad hamara automated WhatsApp system order verify karta hai. Ek martaba order confirm hone ke baad parcel courier hub se rawana kar diya jata hai.
- Bina kisi waja ke darwaze par rider se parcel reject karna courier charges ka nuqsan karta hai. Aise customers ko future COD blacklist mein shamil kiya ja sakta hai.
- Agar aapko order cancel karna ho to order place karne ke 12 ghante ke andar hamare WhatsApp par inform karein taake parcel dispatch na ho.
3. Delivery Timelines Across Pakistan
| City / Region | Estimated Working Days |
|---|---|
| Karachi, Lahore, Rawalpindi / Islamabad | 2 se 3 Working Days |
| Faisalabad, Multan, Gujranwala, Peshawar, Quetta | 3 se 4 Working Days |
| Other Cities, Tehsils & Rural Areas | 4 se 6 Working Days |
4. Prices & Product Authenticity
Tamam prices Pakistani Rupee (PKR) mein hain aur unme koi hidden delivery tax shamil nahi hai. Delivery charges (agar applicable hon) checkout par wazeh tor par dikha diye jaate hain.