7-Day Checking & Replacement Policy
Velox Mall Pakistan par shopping karte waqt aap bilkul mutmaen rahein. Agar parcel mein koi bhi kharabi ya ghalat item mile to hum foran replacement provide karte hain.
â ī¸ Sab Se Zaroori Baat (Unboxing Video Lazmi Banayein):
Jab courier rider aapko flyer deliver kare, to flyer kholte waqt mobile se aik 20-30 second ki continuous video zaroor banayein jisme flyer ka tracking label aur product saaf nazar aaye. Video proof hone par aapka replacement claim baghair kisi rukawat ke 100% approve ho jata hai!
1. Kaunse Cases Mein Replacement Milegi? (Covered)
- Raste Mein Toot Foot (Transit Damage): Agar parcel delivery ke dauran product toot gaya ho ya damage ho.
- Technical / Electrical Defect: Smart watch on na ho rahi ho, earbud charge na ho raha ho, chopper ki motor ya machine na chal rahi ho.
- Ghalat Item Ya Size: Jo product ya size order kiya gaya tha uske bajaye mukhtalif item receive hua ho.
- Missing Parts: Box mein koi zaroori wire, charger, ya accessory missing ho.
2. Kaunse Cases Mein Return Qabool Nahi Hoga? (Not Covered)
- Customer ki apni ghalti se product gir kar tootna ya galat charger lagane se circuit jalna.
- Ladies suits ya kapre jo silwaye ja chuke hon, dho liye gaye hon ya unpar perfume/daagh laga ho.
- Original packaging, box ya warranty seal ka ghayab hona.
- Delivery ke 7 din guzar jaane ke baad claim karna.
3. Replacement Claim Karne Ka Aasan Tareeqa:
WhatsApp Message
Apna Name, Phone Number aur Unboxing Video hamare WhatsApp number +92 332 1720958 par bhejein.
Fast Verification
Hamari support team 2 se 4 ghante ke andar video check karke aapka claim verify karegi.
New Parcel Dispatch
Brand new fresh piece aapke pate par courier kar diya jayega bina kisi jhanjhat ke.